Common Mistakes to Avoid When Calling a Towing Company

Nov 19, 2023By Ryan Lopez


Calling a towing company can be a stressful experience, especially when you find yourself in an unexpected roadside situation. Whether you have a flat tire, a dead battery, or have been involved in an accident, it's important to know what to do and what not to do when reaching out for help. In this blog post, we will discuss some common mistakes to avoid when calling a towing company.

Not Knowing Your Location

One of the biggest mistakes people make when calling a towing company is not knowing their exact location. Providing the towing company with your precise location is crucial for them to find you quickly and efficiently. If you're unsure of your location, use a GPS or a map app on your phone to determine your coordinates.

Not Providing Accurate Information

When calling a towing company, it's essential to provide accurate information about your situation. Be clear and concise about what kind of assistance you need, whether it's a jumpstart, a tire change, or a tow. Giving the towing company incorrect information can lead to delays and unnecessary complications.

Not Asking About Pricing

Before agreeing to the services of a towing company, make sure to ask about their pricing. Many companies have different rates depending on the type of service you require and the distance they need to travel. Understanding the cost upfront will help you avoid any surprises when it comes time to pay.

Not Checking for Insurance Coverage

If you have roadside assistance coverage through your insurance provider, it's important to check if your policy covers towing services. Many insurance companies offer this service as part of their packages, which can save you money in the long run. Make sure to inquire about the specific details and limitations of your coverage.

Not Researching the Towing Company

Before calling a towing company, take the time to research their reputation and customer reviews. Look for a company that is reliable, experienced, and has positive feedback from previous customers. A quick online search or asking for recommendations from friends and family can help you make an informed decision.

Not Being Prepared

When calling a towing company, it's important to be prepared and have all the necessary information ready. This includes having your driver's license, vehicle registration, and insurance information readily available. Providing these documents when requested will help expedite the process and ensure a smooth experience.

Not Being Patient

While it's understandable to feel frustrated or anxious when in need of towing services, it's important to remain patient. Towing companies often have multiple calls to attend to, and it may take some time for them to reach your location. Keep calm, stay safe, and trust that help is on the way.

Not Following Instructions

When speaking with a towing company, listen carefully to their instructions and follow them accordingly. They may provide guidance on how to stay safe while waiting for their arrival or how to secure your vehicle properly. Ignoring their instructions can lead to further damage or accidents.


By avoiding these common mistakes when calling a towing company, you can ensure a smoother and more efficient experience. Remember to know your location, provide accurate information, ask about pricing and insurance coverage, research the towing company, be prepared, remain patient, and follow instructions. These simple steps will help you navigate the process with ease and get back on the road as quickly as possible.